Budgets - If you have been awarded a budget when you log in you will need to use your BASF User ID (NOT your employee #). If you have been given a budget it will show at the top of the page on the right.

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Finally, click on the specific order for which you would like a receipt and print this page.

Once the order is placed, call Customer Service at 855-871-9297.

Each item will ship directly from vendor and has its own delivery schedule. Please see each item for expected delivery date on the product detail page.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. If this occurs, we will contact you with a revised shipping date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you originally ordered.

Call Customer Service at 855-871-9297.

Yes, simply call us at 855-871-9297, or email us at BASF@Staples.com when placing your order to specify multiple shipping addresses.

We have thousands of custom order options that are available to you. Our online offerings represent only a select few of the products we can source and develop for you. We have unmatched purchasing power with access to several more products. If you don't find what you're searching for, please call us at 800-874-2038 or email us at BASFSpecialOrders@Staples.com to begin the custom order process.

Due to the customized products on this site, once you have submitted your order we are unable to cancel the order as it will ship directly from the vendor to you.

We are unable to accept returns or process exchanges. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and will replace your order or issue a refund.

After your order has been placed and processed for delivery, you’ll receive a confirmation email. The email will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, call Customer Service at 855-871-9297.

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, and the date the item will be restocked.

Call Customer Service at 855-871-9297. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

Call Customer Service at 855-871-9297.

You can redeem your eGift card by clicking “eGift Card” at checkout and then entering your eGift Card number or you can take the following actions to enter the eGift card number into your personal eGift card balance for future shopping.

• Go to ‘My Account’, where you'll see ‘Your Balances’.
• Click on Manage Gift Certificate(s).
• Enter the number and click on Add to Balance.

When it’s time to check out, you can choose whether to use all or just part of your eGift card balance.

eGift cards received online can also be redeemed when you place an order through the phone. Call Customer Service at 800.624.8629.

eGift Cards are easy, efficient and cost-effective, since the process is electronic.

These eGift cards work like a gift card from any retail store and can be redeemed for all or part of an order. If your order totals more than your eGift card amount, you will be asked for a credit card number for the remaining balance. If your purchase is less than the total amount, the balance will be held for you on your account. It is important to be sure that your eGift cards are added to your balance.

You are not required to use an eGift card, even if you have one. At checkout, you will be asked to select a method of payment. At this point you may choose to use the eGift card or not. More than one eGift card may be combined as payment for one transaction.

• If you have multiple eGift cards, the website will automatically use them in a first in, first out sequence, so the oldest eGift card is redeemed first.
• Normal tax and shipping charges apply on all merchandise purchases. These charges can be covered by your eGift card balance when you check out.
• For assistance, call Customer Service at 800.624.8629.

• Click on the eCerts department.
• Enter the quantity and amount of eCertificates you wish to purchase, along with the other information requested. Required information is marked with an asterisk (*). Please note: the recipient’s email address is required for electronic delivery of the eCertificate.
• If purchasing more than one eGift card you can enter recipients in one of three ways:
• Manually type in recipients name, email, from name and message
• Send the certificates to your account Bulk Purchased eGift Cards dashboard so they can be distributed to recipients at a future date.
• Upload a spreadsheet with the name, email, from name and unique message information for up to 300 recipients. You can order more than 300 eGift cards in one order by uploading one CSV file, adding those 300 eGift cards to your cart, then uploading a secondary CSV with the next list of recipients. Please note eGift card messages must be 240 characters or fewer, including spaces and punctuation. Messages exceeding this limit in CSV uploads will be truncated.
• Click the 'Add to Cart' button. The eGift card will show in your shopping cart.
• Check out as you normally would.
• The recipient will be notified via email that the eGift card has been purchased. The email will contain a unique eGift card number along with the message you entered online. Please note: if uploading a spreadsheet, the email should be received 1-3 business days after the order is placed. If sending from your account Bulk Purchased eGift Cards dashboard, the email is sent immediately.
• Encourage recipients to enter their unique eGift Card number on their account as soon as possible. Until it is "banked" online in your account portal, the eGift card is the same as cash.

One of the bulk eGift card purchase options is to send the eGift cards to your account dashboard for later distribution. Follow these steps to access and take action:

• Login to your account and navigate to Bulk Purchased eGift Cards section.
• Click on Assign eGift Card(s).
• To assign or distribute eGift cards to new recipients, select Send Gift. This will open a window where you can enter recipient’s name, email address, from name and message, then click Send Gift.
• You can also opt to select resend gift to resend the eGift card email to a previous recipient.
• The Download Report option at the top right of the dashboard allows you to download the list of eGift cards and easily see a list of the recipients, email addresses, dates gifted and messages for each recipient.

Once you've received an eGift Card you can choose to bank it to your account to save for later or you can shop right away and enter the eGift card as a form of payment in your shopping cart when checking out.

Bank eGift card via email:

• Click on the link in the email.
• Log in to the online store.
• Verify the information on the screen.
• Click: Add to Balance
• That's it! Your eGift card is "banked"!

You can also credit an eGift card by navigating through your ‘My Account’ portal.

• You will be prompted to log in, if you haven't already done so.
• Enter the eGift card number in the input field.
• Click ‘Add to Balance’ button
• That's it! Your balance will update, and you can use this eGift card at any time.

Yes, you can check your eGift card balance here.

Any eGift Card not redeemed (by ordering merchandise or requesting refund) within 5 years will be escheated to the state of Delaware to comply with the laws of our state of incorporation.

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We've provided a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

The suppliers reserve the right, subject to notifying the buyer, to adjust the price of Licensed Products to reflect changes on imposed tariffs that affect the overall cost of the Licensed Products.